Privacy
Policy

Inkora Studio collects only the information necessary to provide our services and communicate with prospective and current clients. We do not collect sensitive personal information unnecessarily and do not engage in the sale of personal data.

Information you provide directly:

• Contact and Inquiry Information: When you submit our Shopify contact form, email us, or request a consultation, we collect your name, email address, selected service, budget range, project description, and any other information you voluntarily provide. Contact-form submissions are processed through Shopify and routed to the email address configured for the store.
• Project-Related Information: During the course of an engagement, you may provide us with business information, brand assets, strategic goals, existing design materials, and other content necessary for us to perform our services.
• Communication Records: We retain records of our written communications with you, including emails and messages, for the purpose of project management and quality assurance.
• Billing Information: We collect billing contact information as necessary to process invoices. Note that Inkora Studio uses third-party payment processors and does not store payment card information directly.

Information collected automatically:

• Usage Data: Shopify and any analytics tools enabled for the store may collect technical and usage information such as IP address, browser type, operating system, referring URLs, pages visited, and interaction data. The exact information collected depends on the Shopify features, privacy settings, and optional tools enabled at the time of your visit.
• Device Information: General device information such as screen resolution and device type may be collected to optimize website display.

We collect information through the following methods:

• Direct Submission: Information you provide when completing contact forms, sending emails, or communicating with us during a project engagement.
• Automatic Collection: Technical information may be collected automatically by Shopify and any enabled website tools through cookies, local storage, pixels, and similar technologies. Please refer to our Cookie Policy for more detailed information about the technologies currently used.
• Third-Party Sources: We may receive limited information about you from third-party platforms through which you contact us, such as a referral from a business partner. We do not purchase personal data from data brokers.

Inkora Studio uses collected information for the following purposes:

• Service Delivery: To provide, manage, and improve the design and visual communication services you have engaged us to perform.
• Communication: To respond to your inquiries, provide project updates, send invoices, and communicate relevant information about your engagement with us.
• Client Relationship Management: To maintain records of our professional relationship and the history of projects we have completed together.
• Website Improvement: To analyze how visitors use our website and to improve its performance, content, and accessibility.
• Legal and Financial Compliance: To fulfill our legal obligations, including maintaining business records, processing payments, and responding to lawful requests from government authorities.
• Portfolio and Promotion: Unless you have requested confidentiality, to feature completed work in our portfolio and promotional materials. In such cases, we use visual assets only and do not disclose confidential client business information without permission.

We do not use your personal information for automated decision-making, profiling, or targeted advertising.

Where applicable law requires a legal basis for processing personal data, Inkora Studio processes personal information on the following grounds:

• Contractual Necessity: Processing necessary to perform our services under a project agreement you have entered into with us.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as maintaining business records, responding to inquiries, and improving our services, where such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Where we have obtained your explicit consent to process your information for a specific purpose, such as sending promotional communications.

Inkora Studio does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted service providers that support our business, including Shopify for website hosting and contact-form processing, as well as cloud storage, project management, accounting, and payment providers used during a client engagement. These providers may process information only as necessary to provide their services and are subject to their own contractual and legal obligations.
• Legal Requirements: We may disclose information when required to do so by law, court order, or governmental authority, or when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Inkora Studio, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or transfer of business assets, your information may be transferred as part of that transaction. We will notify you of any such change via our website.
• With Your Consent: We may share your information with third parties if you have provided explicit consent for us to do so.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Clients: Throughout the duration of our professional engagement and for a period of five (5) years following the conclusion of the project, to allow for reasonable follow-up, warranty-related communications, and compliance with applicable record-keeping requirements.
• Prospective Clients: Inquiry information from individuals who did not proceed with an engagement is retained for up to twenty-four (24) months, after which it is deleted unless further communication has occurred.
• Financial Records: Billing and financial records are retained for a minimum of seven (7) years as required by applicable accounting and tax regulations.
• Website Analytics: Aggregate anonymized analytics data may be retained indefinitely as it cannot be traced to individual users.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data management procedures.

Inkora Studio implements reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Secure, encrypted communications for sensitive correspondence
• Access controls limiting personal data access to authorized personnel only
• Use of reputable, security-certified third-party service providers
• Regular review of our data handling practices and access controls

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to our legal obligations and legitimate interests in retaining certain records.
• Portability: The right to receive your personal information in a structured, machine-readable format where technically feasible.
• Restriction: The right to request that we restrict processing of your personal information in certain circumstances.
• Objection: The right to object to our processing of your personal information where we rely on legitimate interests as our legal basis.
• Withdrawal of Consent: Where we process your information based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) days.

Our website uses cookies and similar technologies that are necessary for Shopify to operate the site securely and process contact-form submissions. Optional analytics technologies may also be used if they are enabled in the store's Shopify settings or through an installed service.

The light or dark theme preference is stored in your browser's local storage under the key inkora-theme. This preference is not a cookie and remains stored until it is overwritten or you clear the site's browser storage.

For a current description of these technologies and the choices available to you, please review our Cookie Policy. You can also manage cookies and local storage through your browser or device settings.

Inkora Studio's services are intended for business clients and professional individuals. Our website and services are not directed at children under the age of thirteen (13). We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately and we will take prompt steps to delete such information.

Our website may contain references to third-party websites or services. This Privacy Policy applies solely to information collected by Inkora Studio. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party services you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services following the posting of changes constitutes your acceptance of the updated policy.

For material changes that significantly affect how we use your personal information, we will make reasonable efforts to provide you with notice, such as by posting a prominent notice on our website.

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact Inkora Studio through the following channels: