Refund
Policy

This Refund Policy applies to the four categories of custom creative visual communication services provided by Inkora Studio: Creative Layout Development, Visual Style Consultation, Graphic Asset Preparation, and Design Template Creation.

The specific payment schedule, cancellation terms, revision allowance, deliverables, and project milestones may also be described in an applicable proposal, invoice, service agreement, or written project confirmation.

If a project-specific written agreement contains refund or cancellation terms that differ from this policy, the project-specific written agreement will apply to that engagement.

Inkora Studio provides customized services developed according to each client’s individual requirements, objectives, references, materials, timeline, and approved scope.

Project work may include:

• Consultation and project assessment
• Research and visual direction development
• Concept creation and design exploration
• Layout, typography, and composition development
• Client communication and project management
• Revisions and file preparation
• Exporting and delivery of final digital materials

Because this work is prepared specifically for an individual client and cannot always be resold or reused, payments are generally non-refundable once work has started.

Unless otherwise stated in a written project agreement, Inkora Studio requires a deposit of fifty percent (50%) of the total project fee to reserve project availability and confirm the client’s commitment to proceed.

Deposits may compensate the Studio for:

• Reserved availability
• Administrative preparation
• Project planning and scheduling
• Initial research and consultation
• Visual direction and layout planning
• Communication and account setup

The deposit becomes non-refundable once scheduling, research, consultation, administrative preparation, or creative work has begun. A written cancellation request received before any project preparation begins may be reviewed for a full or partial refund, less applicable payment processing fees and non-recoverable expenses.

A client may submit a written cancellation request before substantive project work begins.

If no research, planning, consultation, scheduling commitment, design work, third-party purchase, or other project preparation has occurred, Inkora Studio may approve a full or partial refund.

The following amounts may be deducted from an approved refund:

• Payment processing fees
• Currency conversion costs
• Banking or transaction charges
• Administrative work already completed
• Non-recoverable third-party expenses
• Consultation or planning time already provided

Cancellation requests are effective only after they are received and acknowledged by Inkora Studio.

If a client cancels a project after work has begun, the client remains responsible for all work completed and costs incurred before the cancellation request was received.

This may include:

• Research and strategy work
• Creative concepts and drafts
• Design and production time
• Client meetings and communication
• Project management
• Completed revisions
• Approved third-party purchases
• Reserved production time

If the amount paid exceeds the value of work completed and non-recoverable expenses, Inkora Studio may issue a partial refund at its reasonable discretion.

If the value of work completed exceeds the amount already paid, the client remains responsible for the outstanding balance.

Refunds are not normally available after final or substantially completed project materials have been delivered.

Deliverables are considered delivered or accepted when they have been:

• Sent to the client by email or file transfer
• Uploaded to a client account or platform
• Downloaded or accessed by the client
• Approved in writing
• Published, printed, implemented, or distributed
• Transferred to another service provider

Delivery of editable source files, high-resolution files, final exports, approved concepts, or completed digital materials generally makes the related payment non-refundable.

Visual communication and design decisions are subjective. A refund will not be issued solely because of a change in personal preference, business direction, management opinion, internal disagreement, or aesthetic taste.

Reasonable revision requests will be handled according to the revision allowance included in the applicable proposal, invoice, service description, or written agreement.

A revision generally means a reasonable adjustment to an existing approved direction. A revision does not include:

• A complete replacement of the approved concept
• A new service or deliverable
• A substantial change in business direction
• A new target audience or campaign objective
• A major change in supplied content
• Development of multiple additional concepts

Additional revisions or changes beyond the agreed allowance may require additional payment and do not create a right to a refund.

Requests that materially change the approved project scope, deliverables, format, quantity, schedule, visual direction, or file requirements may be treated as additional work.

Examples of scope changes include:

• Adding new pages, formats, or design variations
• Replacing previously approved content
• Changing the intended platform or production method
• Requesting additional concept directions
• Changing the target audience or brand positioning
• Requesting work outside the original service description

Inkora Studio may provide an additional estimate, revised invoice, or updated schedule for out-of-scope work. Declining additional work or additional fees does not create a right to a refund for work already completed.

Clients are responsible for providing timely content, feedback, approvals, instructions, and access necessary for project completion.

Payments are not refundable when a project is delayed, paused, or prevented from completion because the client:

• Does not provide required content or files
• Does not respond to project communications
• Does not provide requested approvals
• Does not provide access to required platforms
• Changes internal priorities or business direction
• Misses agreed review or feedback deadlines

Projects that remain inactive for an extended period may be archived. Restarting an archived project may require rescheduling, updated pricing, or a restart fee.

Third-party purchases and expenses are non-refundable once ordered, purchased, licensed, reserved, or committed on behalf of the client.

These expenses may include:

• Stock photography or video
• Commercial fonts
• Templates, mockups, or digital assets
• Presentation, layout, or asset-preparation software purchased specifically for the project
• Specialized templates, mockups, or licensed digital resources
• File-transfer or storage charges approved for the project

Inkora Studio is not responsible for refund policies imposed by third-party providers.

If a delivered file contains a verified technical error caused by Inkora Studio and the file does not match the approved project requirements, the Studio must first be given a reasonable opportunity to correct or replace the affected deliverable.

Technical errors may include:

• Incorrect export dimensions
• Missing files listed in the approved deliverables
• File corruption caused before delivery
• Incorrect formatting compared with the approved specification
• Typographical errors introduced by Inkora Studio after client approval

A correctable technical issue does not automatically qualify the entire project for a refund.

Inkora Studio is not responsible for errors that were present in client-supplied content, approved by the client, introduced by a third party, or created after the files were delivered.

Inkora Studio may suspend or terminate a project if a client:

• Fails to make required payments
• Provides unlawful, misleading, or unauthorized materials
• Requests work that may violate applicable law or third-party rights
• Repeatedly changes the approved scope without agreement
• Engages in threatening, abusive, or inappropriate conduct
• Fails to provide information required to complete the project

If Inkora Studio terminates a project for reasons unrelated to client conduct or breach, the Studio may provide a reasonable refund for prepaid services that have not been performed.

If termination results from client conduct, non-payment, unauthorized materials, or breach of the project agreement, payments for completed work and reserved production time remain non-refundable.

Any refund must be approved by Inkora Studio after review of the project history, work completed, payments received, expenses incurred, and applicable written agreements.

Approved refunds will normally be returned using the original payment method whenever reasonably possible.

Refund processing times may depend on:

• The original payment method
• The payment processor
• The client’s financial institution
• Currency conversion procedures
• Banking and transaction processing times

Inkora Studio cannot guarantee the exact date on which an approved refund will appear in the client’s account after it has been submitted to the payment provider.

Clients should contact Inkora Studio directly before initiating a chargeback or payment dispute so that the issue can be reviewed and addressed.

Initiating a chargeback for properly authorized services, completed work, delivered materials, non-refundable deposits, or approved third-party expenses may be treated as a breach of the project agreement.

Inkora Studio may provide the payment processor or financial institution with relevant records, including:

• Approved proposals and invoices
• Payment confirmations
• Client communications
• Project files and delivery records
• Approval and revision history
• Evidence of work completed

To request a cancellation or refund review, please provide your name, project name, invoice or payment reference, reason for the request, and any relevant supporting information.

Refund and cancellation requests may be submitted to Inkora Studio through the following channels: